Policy on Returns and Exchanges

1Pack all the items in the original packing. Items bought as sets must be returned in sets.
2Fill in the return request form attached to the order.
3Attach a copy of the sales delivery order and invoice / receipt.
4 Drop / send the parcel to our Pick up point, Mafraq Enterprises Shop
5After you have sent the parcel, please inform us of that by sending an email to sales@mafraqenterprises.com or contacting our customer Care through; +254 712 493 390 / +254 725 486 106 / +254 743 916 448 / +254 722 177 866.

Eligibility of Items for Return or Exchange

Customers have the right to return any purchased items without defining the reason within 3 (three) calendar days from the moment of purchase. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.

Rules on returning and exchanging Items with discovered defects:

Customers are entitled to notify the Mafraq Enterprises of any discovered defects and demand to rectify them within 10 (ten) calendar days from the moment of the receiving the Items. The only exception are defects caused by improper handling of the Items by the Customer.

Customers have the right to refuse to take Items and ask for exchange. In this case the Items must be returned, and their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the Items, you must submit the copy of proof of purchase and fill in the return request form.