Policy on Returns and Exchanges
- Pack all the items in the original packing. Items bought as sets must be returned in sets.
- Fill in the return request form attached to the order.
- Attach a copy of the sales check.
- Drop the parcel to our Pick up point, Mafraq Enterprises Shop
Eligibility of Items for Return or Exchange
To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.
Rules on returning and exchanging Items with discovered defects:
Customers are entitled to notify the Mafraq Enterprises of any discovered defects and demand to rectify them within 10 (ten) calendar days from the moment of the receiving the Items. The only exception are defects caused by improper handling of the Items by the Customer.
Customers have the right to refuse to take Items and ask for exchange. In this case the Items must be returned, and their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return the Items, you must submit the copy of proof of purchase and fill in the return request form.