Need Help Placing an Order? Call+254712493390 / +254725486106 / +254743916448 / +254722177866

Look up your question by issue type

Are all products on Mafraq Computers original, new/unused and genuine?

Yes, We are committed to offering our customers 100% genuine and original products. The only exception is for refurbished products, which we ensure the best quality grade and full warranty.

Do I need an account to shop on Mafraq Computers?

No, you don’t need to have an account already created. You can create one on the spot, once you’ve found the product you want to buy.

How do I place an order?

Shopping on Mafraq Computers! Once you have found the product you want to buy, just follow the steps below:

  • Click on 'buy now', to add this product to your cart,
  • Click continue shopping button to shop more products or check out to cart
  • Click on 'cart' in the top right corner,
  • Register/Login into your account by entering your email and password,
  • Enter your shipping/billing information,
  • Choose your preferred payment option,
  • Click on 'Confirm order' to proceed to the payment portal and complete your order.

Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. For any inquiries contact our Customer Service at +254-712-493390.

How do I pay on Mafraq Computers?

You can choose from the different payment methods available on Mafraq Computers. Please find below the list of available payment methods:

  • Cash On Delivery (Within Nairobi and its environs)
  • Mobile Money (Mpesa)

You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information +254-712-493390.

How can I return my product?

Step 1: Log your return request

  1. Call our customer care at +254-712-493390.

Step 2: Pack your product

  • Pack your product according to the return conditions.
  • Include all tags, accessories or free gifts you received

Step 3: Return your product

Please drop your package at Pickup point, Mafraq Enterprises Shop

Are there any hidden costs or charges if I order from Mafraq Enterprises?

There are no hidden costs or charges when you order from Jumia. All costs are 100% visible at the end of the checkout process.

How can I track my order?

We will update you on the status of your order via email on the progressive stages.

Pinterest