Delivery Policy
At Mafraq Enterprises, we are committed to getting your order to you quickly and safely, no matter where you are in Kenya.
Nationwide Delivery: We deliver orders to any destination within Kenya.
Shipping Estimates: The cost and delivery time for your order are automatically calculated at checkout. This estimation is based on the weight of the goods and the delivery location.
Free Delivery in Nairobi: We offer free delivery within Nairobi. For local orders, you can expect your delivery within two working days.
Shipping Method: All deliveries are handled by a trusted courier service.
Local Pickup (CBD): Not in a hurry? You are also welcome to pick up your order directly from our pickup center in Nairobi CBD. Our location details are:
Address: Mafraq Enterprises Limited, Gatakaini, Popman House, Off Moi Avenue, Opposite The Bazaar Plaza, Ground Floor, Nairobi, Kenya.
Payment Policy
We offer several convenient payment methods to make your purchase as smooth as possible.
Cash on Delivery (Pay the Courier): For maximum convenience and security, you can choose to pay the courier directly when your order is delivered to you.
Credit/Debit Card: We accept payments via Visa and Mastercard. You can use this option when placing an order in our online store or in person at our Pickup Center.
Bank Transfer: To pay via bank transfer, simply contact one of our sales representatives who will guide you with our bank details. Please note that your order will only be dispatched for delivery once the bank transfer has been confirmed.
Invoicing for Organizations: This method is ideal for organizations, schools, and businesses. You can place an order, print the invoice you receive, and process the payment. After payment, just contact us to confirm the delivery date for your consignment.
Mobile Payment: We also offer the convenience of payment via mobile phone [Specifically through M-Pesa; an excellent choice for customers throughout Kenya]. For our M-Pesa Paybill details, please contact our sales team.