Gatakaini, Popman House
Off Moi Avenue
Opposite The Bazaar Plaza
Ground Floor
FREQUENTLY ASKED QUESTIONS
Welcome to Mafraq Enterprises. Below are answers to some of the most common questions about our products, ordering, delivery, returns, and more. If you don’t find what you’re looking for, please contact us using the details at the bottom of this page.
What products do you sell?
We offer a wide range of electronics, including laptops, desktop PCs, printers, tablets (including kids’ tablets), Wi-Fi range extenders, and mobile Wi-Fi devices. We stock both refurbished and brand-new computers
Are the product images and descriptions accurate?
We make every effort to display product colours, specifications, and images as accurately as possible. However, we cannot guarantee that your monitor’s display will be perfectly accurate. All product descriptions, prices, and availability are subject to change without notice.
Do you offer any discounts or promotions?
Yes! We regularly run promotions, including special offers with up to 40% off laptops, super sales on desktop PCs starting at Ksh 5,000.00, and 10% off printers. Check our homepage for the latest deals.
What happens if an item I want is out of stock?
We reserve the right to discontinue any product at any time. If an item is indicated as “out of stock,” you can contact us to inquire about future availability.
What currency are your prices in?
All prices displayed on our website are in Kenyan Shillings (KES) and include VAT unless otherwise stated
What payment methods do you accept?
Cash on Delivery – Pay directly to our courier partner upon delivery.
Credit/Debit Card – Visa and Mastercard payments via our online payment gateway or in person at our pickup location.
Bank Transfer – Contact our sales team for bank details. Orders are dispatched once the transfer is confirmed.
Mobile Money (M-Pesa) – Payments are processed through our secure PayBill service. Contact our sales team for the current PayBill number.
Invoicing for Organizations – Schools, businesses, and other organizations may request invoicing. Once payment is cleared, we confirm a delivery date.
Are there any additional costs?
Shipping costs, if applicable, are added to the total price and displayed at checkout.
Where do you deliver?
We deliver to any destination within Kenya.
How much does delivery cost?
- Shipping costs are calculated at checkout based on the weight of the goods and the delivery location.
- Delivery within Nairobi is free for all orders.
How long does delivery take?
Within Nairobi: Typically delivered within two (2) working days.
Outside Nairobi: Delivery times vary depending on your location. The estimated delivery time will be displayed at checkout.
Can I collect my order in person?
Yes. You may collect your order from our pickup centre at Popman House, Ground Floor, Off Moi Avenue, Nairobi, Kenya
Will I receive a confirmation when my order is dispatched?
Yes, once your order has been dispatched, you will receive a confirmation notification.
INFORMATION ABOUT US